Support

Find answers to common questions and learn how to get the most out of CloudGear

Frequently Asked Questions

How do I play on my Apple TV?

Install CloudGear on your Apple TV from the App Store. It is part of the same purchase, so if you already have CloudGear there is nothing extra to buy. On Apple TV, select Pair device, or Settings → Pair new device. On your iPhone or iPad, open CloudGear Settings → Apple TV and tap Pair next to your TV. Then enter the code shown on Apple TV. From then on you browse, sign in, and launch games on your iPhone or iPad, and they play on the Apple TV in up to 4K with HDR10 and 7.1 surround sound. For surround sound, choose Surround Sound in CloudGear's settings on the Apple TV (Settings → Audio → Output format) before you start a game. Both devices need to be on the same local network. Apple TV can connect by Wi-Fi or Ethernet. Before you play, turn on Game Mode on your TV. Most TVs apply picture processing that adds noticeable input lag, and Game Mode switches it off. Without it the controls will feel sluggish no matter how fast your connection is, and it is the single biggest difference between a good and a bad experience on the big screen. Two other things catch people out: game controllers should be paired to the Apple TV itself rather than to your iPhone, and if you have more than one Apple TV, only the one currently showing the CloudGear waiting screen will answer, so open CloudGear on whichever TV you want to play on.

How do I use a mouse with iPhone?

A mouse works on iPhone, but iOS adds two wrinkles: you must enable AssistiveTouch before the mouse will do anything, and iPhone won't let apps hide the system cursor, so you'll see both the system cursor and the in-game cursor. Connecting to an external display or using an iPad avoids the double cursor. See our full guide to using a mouse on iPhone.

Why isn't rumble/vibration working on my controller?

Rumble support depends on how your controller is connected. Bluetooth has the broadest support and works with Xbox, PlayStation, and Switch controllers, including third-party pads that emulate them (such as 8BitDo). Over USB-C, PlayStation and Switch controllers (and their emulators) generally work, but Xbox controllers do not support rumble at all when wired. If rumble isn't working for you, the first thing to try is disconnecting the cable and pairing the controller over Bluetooth instead.

Why aren't Better xCloud features like the clarity boost/sharpener working?

CloudGear includes its own custom video renderer which is incompatible with Better xCloud's WebGL2-based features such as the clarity boost/sharpener. These features are not supported and cannot be enabled alongside CloudGear's renderer.

My keyboard isn't working in-game — how do I fix it?

Some keyboards do not present themselves to iOS as a "hardware keyboard", which prevents CloudGear from detecting key presses. If this affects you, go to CloudGear Settings and enable "Keyboard compatibility mode", which uses an alternative method to capture key input from these keyboards.

How do I choose a resolution for GeForce NOW?

Leave Auto resolution enabled in CloudGear to choose the optimal supported resolution for your display and plan. To choose manually in GeForce NOW, first turn off Auto resolution in CloudGear.

What is frame pacing?

Frame pacing is a CloudGear feature that helps prevent dropped frames caused by network jitter — small fluctuations in the time it takes for video frames to arrive. Without frame pacing, these fluctuations can cause visible stutter even on a good connection. Frame pacing smooths this out by buffering one extra frame, adding a tiny amount of latency (16.6ms at 60fps, or 8.3ms at 120fps) in exchange for noticeably smoother playback.

What are Quick Launch bookmarks?

Quick Launch bookmarks open a specific game with one tap, bypassing the streaming service’s browsing screens. To save one, choose Save quick launch from CloudGear's menu while you're playing the game. Regular bookmarks open the web page you saved.

How do I add a CloudGear widget to my Home Screen?

Open your Home Screen’s widget gallery and search for CloudGear. Add Quick Launch for one bookmark or Quick Launch Grid for up to four, then edit the widget to choose your bookmarks.

Get In Touch

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