How to Get Rid of Black Bars
Black bars come from an aspect-ratio mismatch between the stream and your screen. They're normal — and CloudGear gives you several ways to remove them.
Support
Find answers to common questions and learn how to get the most out of CloudGear
How to Use a Mouse on iPhone
A mouse works on iPhone once AssistiveTouch is enabled — but iOS can't hide the system cursor. Here's the full setup and the best ways around the double cursor.
Bookmark Games and Add Them to Your Home Screen
Use Quick Launch bookmarks to jump straight into a specific game on any cloud gaming service, then turn those bookmarks into one-tap widgets on your iOS Home Screen.
Bluetooth Headset Audio Muffled? How to Fix It on iOS
Pairing a Bluetooth headset with a mic forces iOS into a low-quality audio mode that muffles game sound. Here's why it happens — and how to fix it.
· BillingUnderstanding CloudGear Pricing
An overview of our subscription models, lifetime purchase option, and the reasoning behind our pricing structure.
Fixing Micro-Stuttering
When your video stream freezes briefly or hiccups every 1–2 seconds, despite a fast internet connection.
Frequently Asked Questions
How do I use a mouse with iPhone?
A mouse works on iPhone, but iOS adds two wrinkles: you must enable AssistiveTouch before the mouse will do anything, and iPhone won't let apps hide the system cursor, so you'll see both the system cursor and the in-game cursor. Connecting to an external display or using an iPad avoids the double cursor. See our full guide to using a mouse on iPhone.
Why isn't rumble/vibration working on my controller?
Rumble support depends on how your controller is connected. Bluetooth has the broadest support and works with Xbox, PlayStation, and Switch controllers, including third-party pads that emulate them (such as 8BitDo). Over USB-C, PlayStation and Switch controllers (and their emulators) generally work, but Xbox controllers do not support rumble at all when wired. If rumble isn't working for you, the first thing to try is disconnecting the cable and pairing the controller over Bluetooth instead.
Why aren't Better xCloud features like the clarity boost/sharpener working?
CloudGear includes its own custom video renderer which is incompatible with Better xCloud's WebGL2-based features such as the clarity boost/sharpener. These features are not supported and cannot be enabled alongside CloudGear's renderer.
My keyboard isn't working in-game — how do I fix it?
Some keyboards do not present themselves to iOS as a "hardware keyboard", which prevents CloudGear from detecting key presses. If this affects you, go to CloudGear Settings and enable "Keyboard compatibility mode", which uses an alternative method to capture key input from these keyboards.
How do I set a custom resolution with GeForce NOW?
GeForce NOW streams at a fixed set of resolutions, so pick the one with the closest aspect ratio to your device. On iPhone, select a 21:9 resolution such as 3440×1440. On iPad, select 3456×2160 (3.5K), which is 16:10. Small black bars may appear due to the slight aspect ratio difference; use CloudGear's video sizing modes to minimize them. On a 4K TV, select 3840×2160.
What is frame pacing?
Frame pacing is a CloudGear feature that helps prevent dropped frames caused by network jitter — small fluctuations in the time it takes for video frames to arrive. Without frame pacing, these fluctuations can cause visible stutter even on a good connection. Frame pacing smooths this out by buffering one extra frame, adding a tiny amount of latency (16.6ms at 60fps, or 8.3ms at 120fps) in exchange for noticeably smoother playback.
Get In Touch
Have a question, need support, or just want to talk games? Our community is the place to request support, connect with fellow players, and chat about all things cloud gaming.