Fixing Micro-Stuttering
When your video stream freezes briefly or hiccups every 1–2 seconds, despite a fast internet connection.
Support
Find answers to common questions and learn how to get the most out of CloudGear
Frequently Asked Questions
How do I play on my Apple TV?
Install CloudGear on your Apple TV from the App Store. It is part of the same purchase, so if you already have CloudGear there is nothing extra to buy. Open it and your Apple TV shows a six-digit code; enter that code in CloudGear on your iPhone or iPad to pair the two, and they stay paired. From then on you browse, sign in, and launch games on your iPhone or iPad, and they play on the Apple TV in up to 4K with HDR10 and 7.1 surround sound. Both devices need to be on the same network. Before you play, turn on Game Mode on your TV. Most TVs apply picture processing that adds noticeable input lag, and Game Mode switches it off. Without it the controls will feel sluggish no matter how fast your connection is, and it is the single biggest difference between a good and a bad experience on the big screen. Two other things catch people out: game controllers should be paired to the Apple TV itself rather than to your iPhone, and if you have more than one Apple TV, only the one currently showing the CloudGear waiting screen will answer, so open CloudGear on whichever TV you want to play on.
How do I use a mouse with iPhone?
A mouse works on iPhone, but iOS adds two wrinkles: you must enable AssistiveTouch before the mouse will do anything, and iPhone won't let apps hide the system cursor, so you'll see both the system cursor and the in-game cursor. Connecting to an external display or using an iPad avoids the double cursor. See our full guide to using a mouse on iPhone.
Why isn't rumble/vibration working on my controller?
Rumble support depends on how your controller is connected. Bluetooth has the broadest support and works with Xbox, PlayStation, and Switch controllers, including third-party pads that emulate them (such as 8BitDo). Over USB-C, PlayStation and Switch controllers (and their emulators) generally work, but Xbox controllers do not support rumble at all when wired. If rumble isn't working for you, the first thing to try is disconnecting the cable and pairing the controller over Bluetooth instead.
Why aren't Better xCloud features like the clarity boost/sharpener working?
CloudGear includes its own custom video renderer which is incompatible with Better xCloud's WebGL2-based features such as the clarity boost/sharpener. These features are not supported and cannot be enabled alongside CloudGear's renderer.
My keyboard isn't working in-game — how do I fix it?
Some keyboards do not present themselves to iOS as a "hardware keyboard", which prevents CloudGear from detecting key presses. If this affects you, go to CloudGear Settings and enable "Keyboard compatibility mode", which uses an alternative method to capture key input from these keyboards.
How do I set a custom resolution with GeForce NOW?
GeForce NOW streams at a fixed set of resolutions, so pick the one with the closest aspect ratio to your device. On iPhone, select a 21:9 resolution such as 3440×1440. On iPad, select 3456×2160 (3.5K), which is 16:10. Small black bars may appear due to the slight aspect ratio difference; use CloudGear's video sizing modes to minimize them. On a 4K TV, select 3840×2160.
What is frame pacing?
Frame pacing is a CloudGear feature that helps prevent dropped frames caused by network jitter — small fluctuations in the time it takes for video frames to arrive. Without frame pacing, these fluctuations can cause visible stutter even on a good connection. Frame pacing smooths this out by buffering one extra frame, adding a tiny amount of latency (16.6ms at 60fps, or 8.3ms at 120fps) in exchange for noticeably smoother playback.
What are Quick Launch bookmarks?
Quick Launch bookmarks are a special type of bookmark that point directly to an individual game rather than a service's home page. Launching one takes you straight into that specific game, bypassing the streaming service's user interface entirely. Save one for each of your favourites and every game is a single tap away.
How do I add a CloudGear widget to my Home Screen?
Long-press on your iOS Home Screen to enter edit mode, then tap the plus (+) button in the top-left corner. Search for "CloudGear" and add the widget. In the widget's edit view, pick any of your bookmarks to assign to it — any bookmark type works, including Quick Launch. Tapping the widget launches that bookmark directly. You can add multiple widgets — one per favourite — and rearrange them as you like. Bookmarks sync via iCloud, so widgets you configure on one device work the same way on others.
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